Saglili Privacy Policy – Your Data, Protected

Saglili is an online gaming and sports betting platform operating in the Philippines under a valid license issued by the appropriate Philippine gaming regulatory authority. Our platform is available at saglili.com and is operated by Saglili Entertainment Inc., a company incorporated and registered in the Republic of the Philippines.

For purposes of the Philippine Data Privacy Act of 2012 (RA 10173), Saglili acts as the Personal Information Controller (PIC) for the personal data you share with us when you register, play, transact, or interact with our platform. This means we determine the purpose and means by which your personal data is processed.

This Privacy Policy applies to all registered players, visitors, and anyone else who accesses or uses the Saglili platform, including our website, mobile-optimized site, and any related communication channels such as email and live chat support.

Saglili collects only the personal data necessary to provide you with a secure, compliant, and enjoyable gaming experience. The categories of personal data we process include:

Saglili collects personal data through several channels:

• Direct registration — when you create a Saglili account and fill in your profile information.
• KYC verification — when you submit identity documents to comply with gaming regulations and anti-money laundering requirements.
• Transactions — when you make deposits or withdrawals using GCash, Maya, bank transfer, or card payments.
• Platform usage — automatically, as you browse and use Saglili, through cookies and server logs that record IP addresses, session data, and device information.
• Customer support — when you contact our support team via live chat or email.
• Promotional activities — when you participate in promotions, surveys, or refer-a-friend programs.

Saglili uses your personal data for the following specific purposes:

• Account creation and management — to register your account, verify your identity, and maintain your player profile.
• Service delivery — to process deposits, handle withdrawals, and let you access and play our games.
• Regulatory compliance — to comply with gaming licensing requirements, Anti-Money Laundering Act (AMLA) obligations, and NPC regulations.
• Fraud prevention and security — to detect suspicious activity, prevent unauthorized access, and protect both you and the integrity of the platform.
• Responsible gaming — to monitor gaming patterns, enforce self-exclusion requests, and apply deposit or session limits you have set.
• Customer support — to respond to your queries, resolve disputes, and improve the quality of our support.
• Promotional communications — to send you relevant offers, promotions, and platform updates, where you have given consent or where we have a legitimate interest to do so.
• Platform improvement — to analyze usage patterns and improve the overall experience on Saglili.

Under the Philippine Data Privacy Act, Saglili processes your personal data on the following legal grounds:

• Contract performance — processing necessary to deliver the services you signed up for, including account management, transactions, and game access.
• Legal obligation — processing required to comply with gaming regulations, AMLA, tax laws, and NPC directives.
• Legitimate interests — fraud detection, platform security, and service improvement, where these interests are balanced against your privacy rights.
• Consent — for optional communications such as promotional emails or SMS notifications, where you have explicitly opted in. You may withdraw consent at any time.

Saglili does not sell, rent, or trade your personal data. We only share your information with third parties in the following limited circumstances:

• Payment processors — GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, and card networks receive only the transaction data needed to process your deposits and withdrawals.
• Identity verification providers — KYC technology partners that verify the authenticity of government-issued IDs in compliance with regulatory requirements.
• Game providers — third-party game developers and studios that power specific games on the Saglili platform receive anonymized or pseudonymized gameplay data.
• Regulatory authorities — gaming regulators, AMLC (Anti-Money Laundering Council), and other government agencies as required by Philippine law.
• Cloud and infrastructure providers — server and cloud partners that host Saglili's platform infrastructure, bound by strict data processing agreements.

Saglili uses cookies and similar tracking technologies to improve your experience, keep you logged in, and analyze how our platform is used. Here's a quick breakdown of the types of cookies we use:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in and security tokens that prevent CSRF attacks. You cannot opt out of these without affecting core functionality.
• Performance cookies — collect anonymized data about how users interact with the platform to help us identify technical issues and improve page performance.
• Functionality cookies — remember your preferences such as language settings and game filters so you don't have to set them every visit.
• Analytics cookies — help us understand aggregate usage trends, popular games, and navigation paths through our platform.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may impact your ability to use some features of Saglili. We do not use cookies for cross-site behavioral advertising.

Saglili takes data security seriously. We implement a layered set of technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse:

• 256-bit SSL/TLS encryption on all data transmitted between your device and our servers.
• AES-256 encryption at rest for sensitive data stored in our databases, including financial records and identity documents.
• Multi-factor authentication (MFA) available for player accounts and mandatory for all Saglili staff accessing administrative systems.
• Regular penetration testing by independent cybersecurity firms to identify and address vulnerabilities before they can be exploited.
• Role-based access controls ensuring that staff only access the data necessary for their specific job function.
• 24/7 security monitoring of our infrastructure with automated alerts for anomalous activity.

Saglili retains your personal data only for as long as it is necessary to fulfill the purposes described in this Privacy Policy, or as required by Philippine law. General retention periods are:

• Active account data — retained for the full duration of your Saglili account.
• Financial transaction records — retained for a minimum of five (5) years in compliance with AMLA reporting requirements and Bureau of Internal Revenue (BIR) regulations.
• KYC verification documents — retained for five (5) years from account closure or last active session, as required by gaming and anti-money laundering regulations.
• Support correspondence — retained for two (2) years after resolution of the relevant case.
• Marketing and communications data — retained until you unsubscribe or withdraw consent.

When your data is no longer needed and no legal obligation requires its retention, it is securely deleted or anonymized so it can no longer be associated with you.

Under the Philippine Data Privacy Act, you have specific rights regarding your personal data. Saglili is committed to honoring these rights. See the section below for a full breakdown of each right and how to exercise it.

Saglili is strictly an adults-only platform. We do not knowingly collect personal data from individuals below 21 years of age. If we discover that a minor has registered on our platform, the account will be immediately suspended, all balances will be reviewed in accordance with our Terms and Conditions, and any personal data will be deleted without delay.

If you are a parent or guardian and believe your child has created a Saglili account, please contact us immediately at support@saglili.com and we will take swift action.

Saglili may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make significant changes, we will notify registered players through:

• An in-platform notification displayed on your account dashboard.
• An email to the address registered on your account.
• A notice on this page with an updated "Last Updated" date at the top.

We encourage you to review this page periodically. Continued use of Saglili after any updates are published constitutes your acceptance of the revised Privacy Policy.

Saglili has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act and this Privacy Policy. If you have any questions, concerns, or wish to exercise your data privacy rights, please reach out:

• Email: privacy@saglili.com
• General Support: support@saglili.com
• Live Chat: Available 24/7 via your account dashboard

We will respond to all privacy-related inquiries within fifteen (15) business days, as required by the NPC. If you are not satisfied with our response, you have the right to file a complaint directly with the National Privacy Commission of the Philippines.